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Days Hotel Sutton Flatwoods

350 Days Drive, Sutton, WV 26601 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
4.55Average TripAdvisor Overall Rating of 4.5 of 5 for Days Hotel Sutton Flatwoods
  • Phone Numbers
      Phone: 1-304-765-5055
      Fax: 1-304-765-2067
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Days Inn Hotel Chairman's Award
  • Excellence in Service and Product
  • Measured by Days Inn Quality Assurance
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Traveler Reviews brought to you by
350 Days Drive Sutton, WV 26601

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Days Hotel Sutton Flatwoods  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Days Hotel Sutton Flatwoods  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Days Hotel Sutton Flatwoods  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Days Hotel Sutton Flatwoods  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Days Hotel Sutton Flatwoods  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Days Hotel Sutton Flatwoods  Value
2.05 2 of 5 stars

“Staff talking badly about guests”

  , North Kingstown
Complimentary breakfast was not offered at the Days Inn, we stayed at. We were told this because there is a restaurant in the hotel. We had a large group of 16 staying at this hotel prior to a cruise out of Miami Cruise Port. Upon check in, staff asked if we had a ride to the cruise port, for which I advised hotel staff that yes, I had set up shuttle service with a company, because when I called the hotel I was advised there was no shuttle service to Miami Cruise Port. Staff at check in, told me that was incorrect, and that they do offer shuttle service to the Miami Cruise Port. All 4 rooms were not ready, and this is understandable because we were there prior to the check in time. The hotel did let us store luggage until the rooms were available. Upon check out, again the same staff member asked me if I wanted him to call the shuttle company that the hotel uses to the Miami cruiseport. I thanked him for his offer yet again, but declined. Our group of 16 all waited outside the hotel for the transportation that I had arranged. While waiting for the transportation, the same staff member, came outside multiple times, asking if we wanted to use the hotels shuttle transportation. Each time we declined, as prior to our arrival we prearranged transportation. While waiting, a few of the group had returned to the lobby of the hotel to go into the hotel giftshop to purchase a few items. At this time, they overhead staff talking about our large group of 16 people. Staff was talking badly about our group. Our group did not cause any disturbances, or problems during our stay. A second time, while waiting for transportation outside the hotel, a few other members of the group had returned inside to use the hotel restroom, and again, staff was talking badly about our group. We were not the only guests who were waiting outside for transportation, there were many other hotel guests waiting for transportation shuttles, but I feel as though we were belittled because we didnt choose the hotel shuttle service to the cruise port. Maybe staff should learn to better answer questions, when they are called and asked if they do offer shuttle service to the Miami Cruise Port. I gave the hotel a chance, but when staff continues to barrage us with offering there transportation after I called prior to our stay and was told NO, there is not shuttle service offered to the cruiseport, and when the also talk bad about your group you dont want to return to such hotel,

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