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Days Inn and Suites Plano Medical Center/Dallas

19373 Preston Road, Dallas, TX 75252 US

Check in:
After 1:00 PM
Check in: After 1:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
2.55Average TripAdvisor Overall Rating of 2.5 of 5 for Days Inn and Suites Plano Medical Center/Dallas
Based On 57 reviews57
  • Phone Numbers
      Phone: 1-972-248-7045
      Fax: 1-972-248-7039
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Days Inn and Suites
  • Experience "The Best Value Under the SunSM"
  • Free Daybreak® Breakfast at most locations
  • Free high-speed Internet access
  • Separate living/sleeping areas available
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Traveler Reviews brought to you by
19373 Preston Road Dallas, TX 75252

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Days Inn and Suites Plano Medical Center/Dallas  Cleanliness
1.05 Average TripAdvisor Location Rating of 1 of 5 for Days Inn and Suites Plano Medical Center/Dallas  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Days Inn and Suites Plano Medical Center/Dallas  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Days Inn and Suites Plano Medical Center/Dallas  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Days Inn and Suites Plano Medical Center/Dallas  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Days Inn and Suites Plano Medical Center/Dallas  Value
1.05 1 of 5 stars

“BAD SERVICE BAD COMMUNICATION”

  , Albuquerque
I am referring to the Days in at 19373 Preston Rd, Dallas, TX..Reservation Confirmation Number : 67665089...When I traveled from New Mexico, I got off at the correct exit from Hwy. 635 and, Preston road was completely blocked...I could not get in to the Days Inn Hotel or anywhere on that street. I had to go back on the highways and drive several miles and so I stayed at the Day Inn AT 13313 STEMMONS in DALLAS......When I called the Days Inn at Preston Road where I made my reservation, the staff was harsh, rude, and un-trained in English...They kept telling me that even though the street was completely blocked off and I could not get into their hotel, that still, they would not refund my credit card, and they were charging me for a room that I was not allowed to get into...and that " a manager will call"....This has gone on now for 3 days, and no manager has called ME..I continue to call them, and it is the same thing over and over again...they refuse to refund my card, even though they knew in advance that the street was completely closed, and they knew I could not get into the hotel . They even had their lights turned off....and still with broken English, they tell me a manager "will call" but they refuse to refund my credit card! When I stayed at the OTHER Days Inn on Stemmons...THEIR staff was nicer but the bed and the floor had holes in them, there was dried spit on the wall by the TV and the shower was broken .... I just called the Preston Road hotel again a few minutes ago...and the same rude, harsh, broken English scenario was repeated and he said they refuse to refund my money. Therefore they STOLE my money, knowingly taking money for a room they knew I could not get into on Preston Road...I would like my money refunded immediately or this will become a CRIMINAL matter. Seriously Yours, David Stribling. 585-764-5553, davidstribling@yahoo.com

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